shipping

Let’s stand together and show your support to our communities by buying from Canadian businesses through the challenges of Covid-19!

For purchase across Canada, we only charge a flat rate of $9.99 CAD for standard shipping plus handling. Tracking number will be provided, and expected delivery time is 7 business days*.

For all local Montreal shoppers, we offer free local pickup and return options, either in our Montreal store or Locketgo service**.

Enjoy FREE shipping on all purchases over $99 CAD!

 

* Due to the increased demand in shipping during the pandemic, you may notice delays in status updates and delivery times.

** Please contact us for more info.

Exchange & Return

EXCHANGE

If the size doesn’t fit, simply exchange at our Montreal store, free of charge.

Or, please return the item(s) following our RETURN PROCEDURE and re-purchase again (shipping fee will be waived for re-purchase).

Return

Change your mind? Simply bring the item(s) back to our Montreal store for refund.

For better shopping experience & customer satisfaction, here’s our online return procedure.

Shipping & Returns
Shipping & Returns

form

    Name *

    Order Number *

    Email *

    Phone Number *

    Shipping Address *

    Exchange or Return *

    ( * required field )

    We will get back to you within 24~48 hours to initiate your return process.

    faq

    What can I return/exchange?

    We will gladly accept return or exchange on all purchases in regular price in original condition: unworn, unwashed, with tags attached.

    On sale item(s) is only good for exchange if size is available.

    When Can I return/exchange?

    We’ll gladly accept return or exchange within 30 days from shipping days, a flat return shipping fee of $9.99 will be deducted from your refund.

    Where can I return/exchange?

    Once the above return form is submitted and approved by our system, return label will be sent to you via email. Simply print out and stick the return label on your return item(s), then drop it off at your closes post office.

    Same procedure is applied for exchange. Please select “Exchange” in the return form and we will provide you a special code to waive the shipping charge during re-purchase.

    Or, simply return/exchange at our Montreal store, free of charge.

    When will I receive my refund?

    Online refund will be made using the same payment method of the original purchase and can be received within 3~7 business days once return item(s) is received at our warehouse.

    Please note that shipping fees are non-refundable.

    Any other questions? Feel free to contact us.